Terms of Service

The SamBooks service is provided by Digital Logistics S.r.l. (VAT no. IT03031930351, registered office at Via Fratelli Cervi 80, 42124 Reggio Emilia, Italy — hereinafter “SamBooks”): a software service in SaaS mode for the administrative and accounting management of Italian businesses, accessible via web browser (“the Service”).

SamBooks operates as a software house: it makes software tools available and produces technical data and processing. SamBooks’ obligation is an obligation of means relating to the correct functioning of the software, not an obligation of result regarding the accuracy of the Customer’s tax compliance. By registering, the Customer fully accepts these Terms and the Privacy Policy.

The Service provides software tools for administrative and accounting management and produces technical drafts of tax documents. The Service does not constitute and in no way replaces the professional advice of a Chartered Accountant (Dottore Commercialista) or an Accounting Expert (Esperto Contabile) nor that of any other qualified professional. The responses of the AI assistant “Sam” are based on public legislation, have an informational and operational purpose, and do not constitute binding legal, tax or accounting advice.

The Customer is solely responsible for the correctness of the data entered and for the compliance of its conduct with the applicable tax and civil legislation. The Customer undertakes to verify every processing output produced by the Service and to submit every filing document to a qualified professional before signing and electronic submission. All operations with tax or banking effect (issuing invoices, F24 forms, tax filings, payment instructions) require explicit user confirmation and are never performed autonomously by the system.

Where available, the files of filing documents generated by the Service (for example XML files for tax returns) are produced as technical drafts aligned with the formats required by the Italian Revenue Agency, marked as such (the “DRAFT” prefix and a notice within the document). Such files are not final documents: verification, adaptation, validation and electronic submission via Entratel remain at all times and in full the responsibility of the Customer or of its qualified Chartered Accountant / Accounting Expert. SamBooks assumes no professional mandate nor any liability for the submission.

SamBooks is not a certified archiving provider (conservatore a norma) and does not provide a substitute archiving service. Internal storage serves operational and backup purposes and does not satisfy the compliant archiving obligation under Art. 39 of Presidential Decree 633/1972. Archiving of electronic invoices is an obligation of the Customer: SamBooks provides the export of files in standard format (FatturaPA XML) and a guide to joining the Italian Revenue Agency’s free archiving service. SamBooks is not liable for any failure or lapse of archiving attributable to the Customer’s failure to join or to renew.

SamBooks is intended for holders of an Italian VAT number and for professional firms assisting Italian businesses. The Customer is responsible for keeping its access credentials confidential and for not transferring them to unauthorised third parties.

The Service is paid for after the 7-day free trial period. The updated plans and prices are published at sambooks.ai/prezzi. Payment is made in advance on a monthly or annual basis by credit card or SEPA Direct Debit.

• Do not use the Service for illegal or fraudulent activities.
• Keep your access credentials confidential.
• Do not transfer access to third parties not authorised by the company.
• Ensure the correctness and lawfulness of the data entered.
• Verify every processing output and operation proposed by Sam before confirming it.

Without prejudice to the exclusion of the Service from any liability for the Customer’s tax compliance (Arts. 2-4), and save in cases of wilful misconduct or gross negligence, SamBooks’ total liability for damages arising from defects of the Service is limited, pursuant to Art. 1229 of the Italian Civil Code, to an amount equal to twelve (12) monthly fees actually paid by the Customer in the twelve months preceding the harmful event.

In any event, indirect damages, loss of profit and loss of data not attributable to SamBooks are excluded. The limitation does not apply to cases of wilful misconduct and gross negligence, to breaches of mandatory rules or public policy, nor to liabilities concerning the protection of personal data, which remain governed by the applicable legislation.

SamBooks provides the Service “as is” and uses diligence to ensure its availability and correctness, without warranting that it will be uninterrupted or error-free. Implied warranties of fitness for a particular purpose are excluded to the extent permitted by law.

The processing of personal data is governed by the Privacy Policy. The Customer’s data are hosted on servers within the European Union and protected with encryption, multi-tenant isolation and periodic backups. SamBooks adopts the technical and organisational measures described in the Privacy Policy.

The Customer may cancel the account at any time, without any minimum-term commitment. In the event of cancellation, the data remain available for export for 30 days, after which they are deleted, save for the retention obligations provided for by law (10 years for tax documents). The Customer may export its data at any time in standard format (FatturaPA XML, CSV, JSON).

SamBooks reserves the right to amend these Terms with 30 days’ notice by email. By continuing to use the Service after the effective date, the Customer accepts the new Terms.

Pursuant to and for the purposes of Art. 1341, paragraph 2, of the Italian Civil Code, the Customer specifically approves the clauses relating to: exclusion of professional advice (Art. 2), mandatory verification and the role of the professional (Art. 3), compliant archiving (Art. 5), limitation of liability (Art. 9), warranties (Art. 10), changes to the Terms (Art. 13) and the competent court (Art. 15).

These Terms are governed by Italian law. As this is a business-to-business (B2B) relationship, the Court of Milan shall have exclusive jurisdiction over any dispute.